Can a licensee call a past customer whose number is listed on the Do Not Call Registry?

The correct response highlights a key aspect of the regulations surrounding telemarketing and calls to consumers on the Do Not Call Registry. Licensees are allowed to contact past customers up to 18 months after they have made a purchase. This provision is based on the understanding that if a customer has engaged in a transaction, they have established a business relationship with the licensee.

This exception allows businesses to maintain a connection with clients who have previously shown interest in their services. During the 18 months following a purchase, the licensee can reach out to remind the customer of their offerings, provide updates, or check in on satisfaction. This timeframe is designed to strike a balance between respecting consumer preferences as indicated by the Do Not Call Registry and allowing businesses to stay in touch with clients who might appreciate follow-up communication.

Understanding these timeframes is crucial for real estate professionals, as it helps them navigate the legal landscape effectively while maintaining valuable relationships with past clients.