Which duty is owed to a customer when there is no brokerage relationship?

When there is no brokerage relationship, the duty owed to a customer primarily involves disclosing all known material facts. This requirement is essential in real estate transactions, as it ensures that customers are informed about significant information that could affect their decisions. Material facts include information about the property itself or other circumstances that could impact its value or desirability, such as structural issues, legal encumbrances, or neighborhood developments.

In the absence of a formal relationship, the broker still has an obligation to protect the interests of the customer by being transparent about significant details related to the transaction. This duty helps foster trust and provides customers with the necessary information to make informed decisions.

Other options entail duties typically associated with a more formal representation arrangement. Confidentiality of information is a duty that applies within a brokerage relationship, where an agent is required to protect the private information of their clients. Full representation in transactions and exclusive agency representation imply a vested interest and responsibilities that arise from a more formal agent-client relationship, which does not exist when merely acting as a customer.